Refund Policy

This Refund Policy supplements our Terms of Service and explains when and how we issue refunds for paid SocialBoiler plans. The Service is currently free to start. The terms below apply once you upgrade to or are charged for any paid plan.

Free accounts and free trials carry no charge and so are not subject to refunds. If a free trial converts to a paid plan, the refund rules below apply from the first charge onwards.

Subscription fees are billed in advance for each billing period (monthly or annual) and are non-refundable except as set out in this policy or as required by law.

• Cancellation — you may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you continue to have access until then.
• No partial refunds for unused time. Subscription fees are not pro-rated for partial use within a billing period.
• Annual plans, first month — if you cancel an annual plan within 7 days of your initial purchase and have generated fewer than 5 videos, we will refund the unused portion on request.

Generation credits or any other consumable units (for example, AI video clips or render minutes) once consumed are not refundable. Unused credits expire at the end of your billing period unless otherwise stated. If we incorrectly deduct credits due to a verified bug or system error on our side, we will reinstate them at no charge.

We aim to keep SocialBoiler running reliably but occasional downtime is possible. We do not offer service-level credits at this time. If a major incident significantly degrades the Service for paying customers for an extended period, we may, at our discretion, offer compensatory credit on your next renewal. We do not refund for issues caused by third-party platforms (for example, an Instagram API outage or a TikTok account suspension).

If you are charged twice for the same period, charged after cancellation, or otherwise charged in error, contact us at support@socialboiler.app within 60 days of the charge. We will investigate and, where the error is confirmed, issue a refund to the original payment method, usually within 5–10 business days depending on your bank or card issuer.

This policy does not limit any non-waivable consumer-protection rights you have under applicable law. If you reside in the European Union or the United Kingdom, your local consumer-rights laws may provide additional withdrawal or refund rights for digital services; we will honour those rights as required.

To request a refund under any of the categories above, email support@socialboiler.app from the address associated with your account, with:

• The SocialBoiler account email;
• The date and amount of the charge;
• A short reason for the request.

We aim to respond within 5 business days. Approved refunds are issued to the original payment method.

Please contact us first before filing a chargeback or dispute with your bank. We are almost always able to resolve issues directly. Filing a chargeback for a legitimate charge, or after we have already refunded you, can result in account suspension and recovery of any chargeback-related fees we incur.

We may update this Refund Policy from time to time. Material changes will be reflected in the “Last updated” date and where appropriate communicated to existing paying customers in advance. Continued paid use after a change constitutes acceptance.